Frequently Asked Questions

Do I need an account to order?

No, you can place an order as a guest. But creating an account makes shopping easier:

  • Faster checkout for future orders

  • View your order status and history anytime

  • Get early access to new arrivals, special offers, and exclusive gift ideas

What if I forgot my password?

No worries! On the login page, click “Lost password?” and follow the steps to reset it quickly.

What if I typed the wrong email address?

Contact our customer service team as soon as possible to update your email.

Note: We can update your contact details but cannot change an existing order. Always double-check your shipping info before checkout.

Are there any exchange rates?

All transactions are processed in US Dollars (USD). If your card uses another currency, your card issuer’s daily exchange rate at the time of processing will apply.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal.

We do not accept checks, bank transfers, or cash on delivery.

Is my online order secure?

Absolutely! Our checkout uses SSL encryption to keep your payment details safe. Your credit card information is never stored on our servers.

Where do we deliver to? / What types of delivery do we have?

We offer shipping to all locations within the contiguous United States. Enjoy free standard shipping on orders from $45. For orders below this amount, shipping cost is $6.99. We partner with trusted international and local carriers to ensure your Belonyo products are delivered safely and on time.

Standard Shipping: 5-7 business days

Can I change or cancel my order?

Contact us immediately if you need to make changes.

  • Orders can be canceled before processing or shipping with no cancellation fee.

  • Once processed or shipped, orders cannot be canceled.

How do I set my shipping address?

Enter your full address in English characters only. Replace special characters with similar English letters (e.g., “ç” → “c”).

Can I change my shipping address after placing an order?

No, the address cannot be changed once your order is processed or shipped.

Tip: Use your home address rather than a workplace to avoid delivery issues.

When will my order arrive?

  • Orders are processed in 1–3 business days.

  • Standard Shipping: 5-7 business days

  • You’ll receive an email with tracking details usually within 24 hours of shipping.

How do I track my order?

You’ll get an email with a tracking number once your order ships. Updates usually appear within 24 hours.

Can I use multiple discount codes?

No, only one promotion or discount code per order is allowed unless stated otherwise.

What if something is missing from my order?

Contact us immediately — we’ll resolve it as quickly as possible.

When will my order be processed?

Orders are processed Monday to Friday, excluding holidays.

Please allow extra time during busy seasons or special promotions.

Will I be charged customs or taxes?

Our prices are tax-free. Depending on your country, you may need to pay duties or taxes upon delivery. These are determined by your local customs office and are the buyer’s responsibility.

How do I return an item?

We want you (and your recipient!) to love every gift. 💝

  • Contact us within 90 days of receiving your order.

  • Provide your order number and reason for return.

  • Returns must be unused and in the original packaging.

What if my item arrives damaged or incorrect?

Contact us within 7 days of delivery with your order number and photos. We’ll provide a replacement or refund quickly.

How long does the return process take?

Once we receive your return, please allow up to 14 business days for processing. We’ll notify you as soon as it’s completed.

When will I receive my refund?

Refunds are issued to your original payment method within 7–10 business days after processing.

  • If it takes longer, check with your bank or card provider — it can take a few extra days to appear.